Cancellation Policy

We understand that life can throw the unexpected at us sometimes, which may result in you needing to change your plans. If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours notice. To cancel, or reschedule, your appointment please call us on 0117 403 8289

Face to face appointments

If you cancel an appointment with less than 24 hours notice, or you fail to attend your appointment without letting us know, you will be liable for the total cost of the appointment.

If you are more than 10 minutes late for your appointment, we may be unable to see you, or may still have to end the appointment at the same time, resulting in a shorter appointment session. This is to ensure that we do not run late for our other patients. We will endeavour to do what we can for you as we understand that sometimes these situations cannot be helped. No partial refund will be available in these circumstances.

Rescheduling your appointment

You can reschedule your appointment up to 24 hours prior to your appointment start time by calling us on 0117 403 8289. We will assist you in finding a new date and time that suits you and there will be no charge provided a minimum of 24 hours is given. If you need to reschedule your appointment within the 24 hour window there will be a 50% fee incurred.